Refund Policy 💰

1. General Refund Policy

At RizMatch, all Premium membership payments are generally non-refundable once the Premium subscription has been successfully activated on your account. This policy is in place because our digital service is delivered immediately upon activation and cannot be "returned" in the traditional sense.

We strongly encourage all users to review our Premium plans, features, and pricing on the Premium page before making a payment. If you have any questions or concerns, please contact our support team at Support@RizMatch.com before purchasing.

2. Eligible Refund Situations

We do offer refunds or credit in the following specific situations:

• Double Payment: If you accidentally paid twice for the same plan, we will refund the duplicate payment within 3–5 business days.
• Non-Activation: If you made a verified payment but your Premium was not activated within 24 hours, you are eligible for a full refund or immediate activation.
• Wrong Amount: If you paid more than the required plan price by mistake, the excess amount will be refunded.
• Platform Unavailability: If RizMatch was unavailable for more than 72 consecutive hours due to our server issues (excluding scheduled maintenance), a proportional credit will be issued.

3. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• You changed your mind after Premium was activated.
• You found a match and no longer wish to use the platform.
• Your account was suspended or banned for violating our Terms of Service.
• You did not use the Premium features during your subscription period.
• You forgot about your subscription or did not realize it would activate.
• You claim dissatisfaction with the number of matches or messages received.

4. Premium Plans & Pricing

5. How to Request a Refund

If you believe you are eligible for a refund based on the situations listed in Section 2, please contact us within 7 days of your payment with the following details:

• Your registered email address or phone number.
• The transaction ID or reference number from your payment.
• The payment method used (Bank Transfer, EasyPaisa, or JazzCash).
• The reason for your refund request.

Send your refund request to: Support@RizMatch.com or via WhatsApp: +92 342 4944269

Our team will review your request within 48 hours and notify you of the decision. If approved, refunds are processed within 3–7 business days to your original payment method.

6. Payment Errors & Disputes

If you believe an error occurred in processing your payment, please contact us immediately. We take all payment disputes seriously and will investigate thoroughly. Do not initiate a chargeback with your bank before contacting us, as this may result in your account being suspended pending investigation.

7. Contact Us

For any refund queries or payment issues:

• Email: Support@RizMatch.com
• WhatsApp: +92 342 4944269
• Response time: Within 24 hours on business days